Privacy Policy

1. Introduction

Loopcode Bilişim Yazılım Mühendislik Eğitim ve Danışmanlık A.Ş. ("we", "us", "our") operates the Lodos.io platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Account Information: When you register, we collect your name, email address, and profile information (avatar, preferences).

Usage Data: We automatically collect information about how you interact with the Service, including pages visited, features used, timestamps, and device information.

Content Data: Files, documents, messages, and other content you create or upload to the Service.

Database Connection Data: If you use the Data Analyst module, we store encrypted database connection credentials. We do not access or store the actual data in your databases beyond what is necessary to execute your queries.

Payment Data: Payment information is processed by our third-party payment processor and is not stored on our servers.

3. How We Use Your Information

• To provide, maintain, and improve the Service.
• To process transactions and manage subscriptions.
• To send you service-related notifications and updates.
• To respond to your comments, questions, and support requests.
• To monitor and analyze usage patterns and trends.
• To detect, prevent, and address technical issues and security threats.
• To improve our AI models (using aggregated, anonymized data only).

4. Data Sharing

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party companies that assist us in operating the Service (hosting, analytics, payment processing).
• Collaborators: When you invite or are invited to collaborate, relevant profile information is shared with collaborators.
• Legal Requirements: If required by law or to protect our rights and the safety of our users.

5. Data Security

We implement industry-standard security measures including:

• TLS/SSL encryption for all data in transit.
• Encryption at rest for sensitive data (database credentials, tokens).
• Regular security audits and vulnerability assessments.
• Access controls and authentication mechanisms.

6. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we will delete your personal data within 30 days, except where retention is required by law.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data.
• Correct inaccurate or incomplete personal data.
• Request deletion of your personal data.
• Object to or restrict processing of your personal data.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

8. Cookies

We use cookies and similar technologies. For details, please see our Cookie Policy.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal data from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact

For questions about this Privacy Policy, contact us at info@lodos.io.